Zedling Suspension

Menu
Menu

Terms & Conditions

Terms & Conditions (Delivery, Shipping & Privacy)

  1.  These terms and conditions are for the legal entity- Mass Customs Pvt Ltd who sells Advanced & Custom Suspension for Motorcycle Sports & Leisure by the brand name of “Zedling Suspension” on website www.zedlingsuspension.com. Henceforth the legal entity “Mass Customs Pvt Ltd” will be referred as “Zedling Suspension”.
  2. These terms & conditions are applicable for all products & services of Zedling Suspension.
  3.  Buyer & Zedling suspension shall be bound to below terms & conditions.
  4.  Henceforth Zedling Suspension can be referred as “Zedling Suspension” or “US” or “Ours” or “We”.
  5.  Zedling suspension sells its products & services directly without any third party.
  6.  We have appointed DSC’s ( Dealer cum Service Centers) at various locations for the purpose of installation & service support which acts as local touch point.
  7.  Zedling Suspension shall sell & Buyer (Firm, person or company) shall purchase the product or service in accordance with the enquiry form submitted by buyer & a written proposal sent by Zedling suspension to the buyer over email or WhatsApp. Enquiry form is present on website home page.
  8.  The buyer shall be responsible for declaring the correct information requested in the enquiry form to enable us to process the order. Zedling Suspension shall not be responsible for any losses whatsoever if the information entered by the buyer is incorrect or inappropriate.
  9. The specification of product or service shall be as per the details available on Zedling Suspension website OR the product recommendation sent to the buyer.
  10.  Buyer shall do the product payment only after receipt of product recommendation.
  11.  Order confirmation: Enquiry form submission does not confirm the order. Enquiry form is only a means to collect the input for evaluating the feasibility of the product. Order is confirmed after product price is paid by the buyer in advance on our website through secured payment gateway.
  12. Order processing turnaround time: All Zedling products are custom designed & made to order which is usually completed in 3-4 weeks time after order confirmation but at certain times it may be slightly longer due to circumstances not in control of Zedling Suspension. If buyer needs exact delivery date then please contact us on official email [email protected]. Zedling Suspension shall not be liable for any losses to the buyer due to delivery delays.
  13. Shipping/Delivery/transportation of products: The delivery shall be “ex works” Zedling Suspension’s place of business. Buyer has the option to pick up products from our address Or our dealer’s address or get it transported through a third party. Where Zedling suspension agrees to transport the products to buyer’s location a separate transportation cost shall be paid by the buyer. Zedling Suspension transports the products in such case through a third party SMND International Logistics located in Pimpri, Pune- 411 018. Zedling Suspension does not take any transportation risks. Though we put our best effort to ensure smooth transport of our products however any delay due to transporter is out of our scope of contract with buyer. We shall not be responsible for any kind of loss arising due to delay in transportation.
  14. Cancellation of order before dispatch: In case the buyer wants to cancel the order due to any reason, it can be done till the product is dispatched from Zedling Suspension. In such case the buyer shall send a written email to our official email address. After receipt of cancellation request from buyer, the order shall stand cancelled & advance booking amount shall be paid back to the buyer by us after deducting 25% of the product price. Zedling Suspension invests in custom parts manufacturing after order confirmation & needs minimum 25% product price as cost towards reimbursing these expenses.
  15. Acceptance or return of delivered products: The buyer shall be deemed to have accepted the product/service as being in conformity with the product recommendation & shall be bound to have accepted the product delivery unless written notice of defect is given within 7 days of delivery. In case of defect notice, buyer shall return the product by shipping/transporting it to Zedling suspension’s address. In case of return due to defect, the shipping cost shall be reimbursed by Zedling Suspension to the buyer.
  16. Payment/price: The price shall be as per the prices declared on our website & applicable discounts if any. Prices are subject to change without any notice. The buyer shall pay 100% of the price at the time of ordering.
  17. Damping tuning: In case customer feels the need of fine tuning the performance after taking the first ride then we provide damping tuning service for all our products (where applicable). Such service shall be availed within 3 weeks of purchasing the product. All transportation & its cost for this shall be undertaken by the buyer. The feasibility of tuning will be confirmed by Zedling suspension within the product limitations.
  18.  Collecting personal data: While using our website we may ask you to provide us with certain personally identifiable  information that will be used to identify & contact you. This will include name, mobile number, email ID, address with pin code, details of the bike you own & your riding profile.
  19.  Usage data collection: Usage data is collected automatically when using the website which can include information such as your device’s Internet protocol address i.e., IP address, browser type, browser version, the pages of our website that you visit, time & date of your visit & other diagnostic data.
  20. Using personal data: We use the personal data collected as mentioned in sr. no. 18 to provide & maintain our services. This information is also used to maintain your registration as a user of the products & services. The data you provide gives you access to the services on our website as a registered user. We also use this information as the development, compliance and undertaking of the purchase contract for the products or services you have purchased or of any other contract with us. We use this information to contact you by email, sms, whatsapp or other equivalent electronic communication. We also use this information to provide you with special offers & general information about our products & services. We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
  21. Sharing of personal information: We may share Your personal information in the some situations. We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You. We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or aportion of Our business to another company. We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. We may disclose Your personal information for any other purpose with Your consent.
  22. Retention of personal information: We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. 
  23. Security of Your Personal Data: The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. 
  24. Payments: We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors). We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. 
  25. Changes to this terms & conditions: We may update these terms from time to time. We will notify You of any changes by posting the new terms on this page. You are advised to review this terms & conditions periodically for any changes. Changes to this terms & conditions are effective when they are posted on this page
  26. Contact us: You can contact us via email at our official mail ID: [email protected] for any queries.